pgc88 Privacy Policy

1. Introduction

pgc88 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all players who register and play on pgc88.vip. This Privacy Policy describes in detail the categories of personal information we collect, the purposes for which we process that information, the parties with whom we may share it, the security measures we apply to keep it safe, and the rights you hold in relation to your data.

This policy applies to all services provided through pgc88.vip, including casino games, sports betting, live dealer games, crash games, and all other features accessible through your pgc88 account. It applies regardless of the device you use to access the platform — whether that is a mobile phone, tablet, or desktop computer.

2. Information We Collect

We collect personal information in three primary ways: information you provide to us directly, information we collect automatically when you use the platform, and information we receive from third parties such as payment processors and identity verification services. The categories of information we collect are set out below.

Information You Provide Directly

• Full name, date of birth, gender, and nationality as provided during account registration.
• Contact details including email address, mobile phone number, and residential address.
• KYC documentation: national identity card, passport, utility bill, or other government-issued identity documents submitted during verification.
• Financial information including bKash account numbers, Nagad wallet IDs, bank account details, and transaction history associated with your pgc88 account.
• Correspondence with our support team, including messages sent through live chat, email, or any other support channel.

Information Collected Automatically

• Device and browser information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: pages viewed, links clicked, time spent on each page, game sessions played, betting history, deposit and withdrawal logs, and login timestamps.
• Geolocation data derived from your IP address to assist with fraud prevention, responsible gaming compliance, and regional service delivery.
• Cookie data and similar tracking technologies as described in Section 6 of this policy.

Information From Third Parties

• Identity and age verification results from authorised third-party KYC providers engaged by pgc88 to fulfil its compliance obligations.
• Transaction confirmation and fraud-screening data received from payment processors including bKash, Nagad, Rocket, and Upay.
• Anti-money-laundering screening results from compliance databases used to satisfy pgc88's legal obligations.

3. How We Use Your Information

pgc88 uses the personal information it collects only for legitimate purposes directly connected to operating a safe, fair, and compliant gaming platform for Bangladesh players. Specifically, we process your personal data for the following purposes:

• Account creation and management: to register your account, verify your identity, process your KYC, and maintain your account in good standing.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to settle bets; to award bonuses; and to provide customer support.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money-laundering, counter-terrorism-financing, and responsible gaming regulations.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, cheating, money laundering, and unauthorised account access.
• Responsible gaming: to monitor play patterns and intervene when behaviour suggests a player may be experiencing gambling-related harm, and to administer self-exclusion and limit-setting requests.
• Platform improvement: to analyse aggregate usage patterns (in anonymised or pseudonymised form) to improve our services, fix bugs, and enhance the player experience.

4. Legal Basis for Processing

pgc88 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: processing required to enter into and perform the Terms & Conditions you agreed to when you registered your pgc88 account.
• Legal obligation: processing necessary to comply with anti-money-laundering laws, KYC regulations, responsible gaming requirements, and any other applicable legal obligations.
• Legitimate interests: processing carried out to protect the security and integrity of pgc88, to prevent fraud and abuse, and to improve our services — where these interests are not overridden by your privacy rights.
• Consent: where we rely on consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

pgc88 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may share your information in the following limited circumstances:

• Service providers: companies that assist us in operating pgc88, such as KYC verification providers, payment processors (bKash, Nagad, Rocket, Upay), fraud detection services, cloud hosting providers, and customer support platforms. These parties are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards.
• Game providers: licensed studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive game session data necessary to operate their games, but do not receive your full personal profile.
• Regulatory and law enforcement authorities: where we are required by law, court order, or regulatory directive to disclose your information, we will comply with that obligation. Where legally permitted, we will endeavour to notify you before making such a disclosure.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of pgc88's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity.

6. Cookies and Tracking Technologies

pgc88 uses cookies and similar technologies to ensure the platform functions correctly, to keep you logged in securely, and to understand how players interact with the site so we can improve it. A cookie is a small text file placed on your device by our web server when you visit pgc88.vip. Cookies are not programs and cannot execute code or deliver viruses.

Types of Cookies We Use

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. Without these cookies, you would not be able to log in, place bets, or access your account. These cannot be disabled.
• Functional cookies: used to remember your preferences such as language settings and responsible gaming limits you have set. These improve your experience but are not essential to the core service.
• Analytics cookies: used in anonymised form to understand aggregate player behaviour — which pages are visited most, how long sessions last, and which features are used most frequently. This data helps us improve the platform. No individual player is identified from analytics data.
• Security cookies: short-lived cookies used to detect and prevent fraudulent login attempts, session hijacking, and cross-site request forgery attacks.

You may control non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on pgc88.vip but will not prevent you from accessing core platform features. We do not use third-party advertising cookies or cross-site tracking cookies.

7. Data Security

pgc88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to, the following:

All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. Sensitive data at rest — including KYC documents, financial records, and password hashes — is stored in encrypted form on access-controlled servers. Our internal systems operate on a least-privilege access model: staff members can only access the personal data required to perform their specific job function. All access to personal data is logged and subject to regular audit. We conduct periodic security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.

8. Data Retention

pgc88 retains your personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data and KYC documentation: retained for a minimum of 5 years from the date of account closure to satisfy anti-money-laundering recordkeeping requirements. In some cases, applicable law may require a longer retention period.
• Transaction records: retained for 7 years from the date of each transaction to satisfy financial recordkeeping and audit requirements.
• Marketing preferences and consent records: retained for 3 years from the date of your last interaction with a marketing communication, or until you withdraw consent, whichever comes first.

9. Your Data Rights

As a pgc88 player you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

• Right of access: you may request a copy of all personal data we hold about you, together with information about how it is being processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to our legal obligations to retain certain data (see Section 8).
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: you may object to processing of your personal data carried out on the basis of our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

10. Third-Party Links and Game Providers

pgc88.vip may contain links to or integrate services from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game powered by one of these providers, your game session data is processed by that provider in accordance with their own privacy policy. pgc88 is not responsible for the data practices of third-party game providers. We recommend reviewing the privacy policies of any third-party service you use through our platform. pgc88 does not control and is not responsible for the content, privacy policies, or practices of any third-party website or service that you access via a link from pgc88.vip.

11. Children's Privacy

pgc88 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If you are a parent or guardian and you believe your child has registered an account on pgc88 without your consent, please contact us immediately at [email protected]. We will investigate promptly and, if an underage account is confirmed, will close the account and securely delete all associated personal data as required by law.

12. International Data Transfers

pgc88 primarily processes and stores your personal data within secure data centre facilities. Some of our third-party service providers — including cloud infrastructure providers and KYC verification platforms — may process your data in jurisdictions outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh. This may include contractual data protection clauses or reliance on providers that maintain internationally recognised security certifications. By using pgc88, you acknowledge that your data may be transferred and processed outside your country of residence in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

pgc88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy — changes that significantly affect how we collect, use, or share your personal data — we will notify you by email to your registered address and by posting a prominent notice on pgc88.vip at least 7 days before the changes take effect. For minor, non-material changes such as corrections or clarifications, the updated policy will be posted on pgc88.vip and will take effect immediately upon publication. The effective date at the top of this policy will always reflect the date of the most recent update.

14. Contact Our Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how pgc88 handles your personal data, our support team is available 24 hours a day, 7 days a week. We are committed to resolving all privacy-related enquiries promptly and professionally. Response times are within 24 hours Bangladesh Standard Time (UTC+6) for general enquiries and within 30 calendar days for formal data rights requests.

Email us at: [email protected]